Returns & Refunds

DIY Home Plan Logo

How Can I Get A Refund If I Am Unhappy With The DIY Home Plan?

You have a ’14 day’ cooling off period from the day of purchase of your DIY Programme to request a refund or cancellation.

This can be arranged via our Contact Page on the website in one single step. Please fill in our contact form and a member of the team will be in contact with you.

Be sure to to provide the following details:

Your Web Order Number.
Your Full Name.

Reason for Refund/ Cancellation
A contact phone number.

How can I return my item?

Returns can be arranged via our Contact Page on the website in one single step. Please fill in our contact form and a member of the team will be in contact with you.

Be sure to to provide the following details:

Your Web Order Number.
The full address from where we can collect the goods (if applicable).

Reason for Return.
A contact phone number

Please note, Free Returns applies to UK MAINLAND ONLY.

Returns are subject to The DIY Home Plan Powered By Potential Personal Training’s Refunds and Returns Policy.
Some consumable items cannot be returned unless sell by date has been reached on receiving your goods.

How can I exchange an Item?

In the event of your merchandise requiring exchange, such as a different size or faulty product please contact our Customer Service Team via the online Contact Page.

Please provide the following details;

Your Web Order Number.
The full address from where we can collect the goods (if applicable).

Reason for exchange request
A contact phone number

How long does it take to process my refund?

Once your goods are back to the DIY Home Plan or a valid reason has been provided, your refund will be processed. Please allow 5-7 days for the refund to reach your account.

What happens if I have received a faulty item?

If you’re having trouble with your new product or believe it is defective, please call The DIY Home Weight Loss Team at 01444 484129 immediately to report your defective product.

My invoice has not been shipped with my order.

Please contact The DIY Home Weight Loss Plan if your invoice has not been received within 14 days of your order being delivered, you should receive an  invoice by e-mail.

Free Ebook

READY TO BEGIN A LIFE BODY TRANSFORMATION?

Fill in the details below to get your FREE ebook

  • This field is for validation purposes and should be left unchanged.
Call us: 01444 484129